Customer Care
Shipping Policy
Shipping Fees Notice
Shipping fees are non-refundable on any return. If you received an incorrect or damaged item, please contact us immediately at hello@boxed.ae within 3 days of receipt to arrange a replacement or refund.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, please contact us immediately to get a replacement or refund sent out to you. We will send you a shipping label to have the faulty/incorrect item shipped back.
Please note that you must contact us within 3 days after receipt to inform us that you received an incorrect or faulty item and return the incorrect or damaged item within 3 days.
Domestic Shipping Rates & Estimates (UAE)
We offer free shipping across domestic areas in the United Arab Emirates.
| Shipping Method | Handling Time | Transit Time | Shipping Cost |
|---|---|---|---|
| Standard UAE Free Shipping | 0–1 Business Days | 1–3 Business Days | Free |
| Same Day Dubai Delivery | Orders before 11 AM | Same Day | Calculated at Checkout |
International Shipping
At this time, we are not offering international shipping outside the United Arab Emirates.
Order Status & Tracking
When your order has been dispatched and delivered, you will receive an email notification from us. You can always check the status of your order by phone call, live web chat, or WhatsApp.
If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@boxed.ae with your name and order number, and we will look into it for you.