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INTRODUCTION

  1. These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on www.boxed.ae (together defined as the “Site”).
  2. The owner and operator of the Site is Boxed Studio FZ LLE, with its office located at Creative Tower, office 119, Fujairah in the UAE (“we”, “our” or “us”).
  3. Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect.

COMPANY LEGAL POSITION

  1. Each product in your order is sold by us.
  2. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.
  3. By placing an order, you authorize us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by credit/debit card or cash on delivery
  4. In order to authorize credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorize us to do so and we shall not be liable to you for any damage or loss you may incur as a result.
  5. boxed.ae is a legal entity & is registered in the United Arab Emirates. We are registered with the name of Boxed Studio FZ LLE in Creative City (Fujairah Free Zone)

ACCURACY AND COMPLETENESS OF INFORMATION

  1. boxed.ae displays the information in good faith. However, we are not responsible for the accuracy & completeness of the information. Our professional & expert staff write the product title & descriptions in a general context. If the information present on our website is not accurate, up-to-date, or complete, boxed.ae will not be responsible in any way.
  2. We regularly update the content of our website however due to any reason if we do not update the product’s title, descriptions, return policy, privacy policy, terms, and conditions, or any other information on our website, we will not be responsible or answerable to anyone.

RESPONSIBILITY OF YOUR PROFILE

  1. When you shop on our website you are required to create a username and password. It is your prime responsibility to prevent your username and password from any unauthorized or misuse of an account by any means. You will be responsible for all activities that occur in your user account. Please take some necessary steps to secure your username & password. If you think that your login details like username & password have become known to anyone else, or are being, or are likely to be, used in an unauthorized manner, please inform us instantly. So that we can save your login details.

CHANGING ON WEBSITE & CONDITIONS

  1. With the passage of time, we change, correct, or update the content of our website. The reasons may be typographical errors, omissions, or new product descriptions. We reserve the right to change, correct or update information without informing you or any prior notice.
  2. As for as our website content is concerned we can discontinue, terminate or suspend any product(s) or all aspects of a website at any time without assigning any reasons or prior notice. We are not liable to you or to any third party for this change on a website. These conditions will apply at the time when you use our website.

RIGHT TO CHANGE PRODUCT PRICES AND SERVICES

  1. Without any prior approval, boxed.ae reserves the right to change & cancel product availability, and prices. We also have the right to modify or discontinue our online shopping services without informing anyone. boxed.ae shall not be answerable to you or to any 3rd party for the discontinuance of online shopping services, & any modification, prices & or suspension of products.

PRIVACY OF YOUR PERSONAL INFORMATION

  1. When you interact with our site, you are required to provide certain personal & transaction information. We collect your name, address, email address, and COD manner. We make sure that we will respect your privacy and not share your personal and financial information with any person, company, or third party for marketing purposes.
  2. To serve you in the best possible way we collect visitor’s personal information such as name, shipping address, email, mobile number, login details, COD information& other information that is necessary for product delivery at your doorstep.
  3. From Time to time we conduct surveys to improve the standard of services. When you participate in our survey, during a new product launching ceremony, or during any new discount, we collect some valuable information. Any other information when you communicate with us through electronic email or telephone.
  4. The main objective of all this information is to understand your shopping needs and offers a reliable, secure & affordable online purchasing experience. To run your account in a swift & efficient manner, we need your personal data & opinions.
  5. Like most other online e-commerce websites, we work with multiple log files& collect data. These files include a type of browser, a name of ISP, existing pages, referring pages, demographic, date & time, type of platform & number of clicks to analyze the current user purchasing trends. We make sure that these log files do not link to your personal information. The purpose of log files is to gather statistical data & analyze the current shopping trends of users.
  6. We use cookies to store small pieces of information in your browsers. So that you can view our products later when you want to explore our product series. If you do not want to see our product ads or wish to disable cookies. By using the browser cookies option you can stop the cookie at any time.
  7. At boxed.ae, we maintain the records of the emails address of our valued customers. We send emails about our new products, any discount on prices or any changes in our business policies. If you do not like to receive any mail you can stop at any time by clicking on the unsubscribe link. The link is given at bottom of your email.
  8. To keep your information secure, we have a state of art database system & administration infrastructures. To protect your personal information from any misuse or modification we apply different data security measures such as data encryption, firewalls, multiple protocols, password, and user authentication codes.
  9. At boxed.ae, we offer a 100% guarantee that your information will never be passed to any third party for marketing purposes.
  10. The website’s privacy policy may be changed or updated occasionally. We encourage our customers to visit our Privacy Policy frequently to know about any changing. Any changes or amendments will be effective on the day they are posted on our website.

ORDER CANCELLATION

  1. You can cancel & change your order at any time but prior to shipping. If you want to cancel or change your order send mail to [email protected] with the subject “Order Cancellation”. Please add the order tracking number so that we can cancel or change your order instantly. After order cancellation or product amendment, our customer support staff will inform you accordingly.
  2. boxed.ae reserves the right to cancel an order(s) for any reason. The common reasons may be your product are out of order or not available in our stock, any pricing errors, item delivery problems, or some uncontrollable circumstances. Our responsive customer support staff will inform you accordingly.

ITEMS RETURN AND EXCHANGE POLICY

    Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
  1. products that are classified as hazardous materials or use flammable liquids or gases;
  2. products that have been used or damaged by you or are not in the same condition as you received them;
  3. any consumable product which has been used or installed;
  4. products with tampered or missing serial numbers; or products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene-related and personal care products, and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding-related products) music, video and video games.

We will issue a refund to you depending on the method you used for payment, as follows:

  1. if you paid by cash on delivery, we will issue a refund to your wallet
  2. if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.

Contact Us

If you have any questions about this Agreement, please contact us by email [email protected]